The purpose of these principles is to inform employees, customers and other stakeholders of the values on which our operations are based and to ensure that we operate in accordance with the values.
Patera’s key values include: responsibility, reliability, customer orientation and professional operations.
Responsible business means that Patera considers the financial, ecological and safety impacts of its operations. Responsible business is also referred to as corporate responsibility.
Taking corporate responsibility means that at Patera, everyone understands their role in the customer relationship, the work community and society, and what Patera produces for customers and society.
The company operates as responsibly as possible. In addition to profitable business, the interests of different stakeholders and general principles of sustainable development are taken into account.
Responsible business is communicated regularly both within the company and to customers and partners.
Patera regularly considers how it can operate more responsibly in accordance with the principle of continuous improvement. Information on sustainability is sought online and by discussing it with experts and other stakeholder representatives.
Social responsibility is most evident in Patera’s core operations, which are supervising the safety of scaffolding work and annual maintenance and improving the safety of customers.
Based on its mission and goals, Patera provides customers, authorities and other stakeholders with high-quality expert development, training and inspection services related to the safety of annual maintenance, especially scaffolding safety, as well as high-quality personnel services.
As a result, Patera’s social responsibility is reflected in responsible actions, such as the desire and ability to develop and improve the safety of annual maintenance and construction projects, especially scaffolding safety. In this way, Patera can contribute to keeping annual maintenance and construction projects on schedule and thus to financial savings for customers.
The aim of the operations is to actively monitor changes in regulations and the authorities’ guidelines, as well as accidents that have occurred and, based on experience, to cut the financial costs resulting from damage and scaffolding accidents related to annual maintenance and construction projects, and to reduce the physical and mental suffering caused by accidental injuries or fatalities.
Patera’s personnel also bear social responsibility by ensuring that Patera’s experts ‘do not just walk by’ but also intervene in safety deficiencies, not only on customer sites, and report them to the persons responsible at each site and request immediate corrective measures, especially when there is a risk of serious injury and/or death.
Patera’s values are published on the company’s website and are regularly discussed with personnel. Employees are committed to acting in accordance with the values.
Values refer to the guidelines, principles and operating methods that are reflected in the daily operations of Patera and its employees, as well as in Patera’s management.
Patera’s personnel are trained and instructed to act in accordance with the jointly approved values, which guide their work.
The values are reflected in everyday actions and guide the way in which we interact with customers and other stakeholders.
These values also guide our operations, which are based on continuous improvement. The services and products are developed taking into account regulations, changes in the operating environment, and customer needs and feedback.
Patera produces services for its customers in accordance with agreements, on time and with high quality. Project work is carried out according to budgets and schedules.
Potential crisis situations, such as epidemics and pandemics, are prepared for by anticipating them, changes in the situation are responded to immediately, and measures are implemented proactively. The quality of the services provided to customers is consistent even in external crisis situations.
Matters are dealt with as openly and honestly as possible with personnel and other stakeholder representatives.
A key factor guiding operations and development is customer orientation, which is ensured through regular discussions with customers and customer satisfaction surveys.
The aim is to continuously develop the professional skills of personnel through orientation and training, for example.
Any quality deviations are reacted to immediately, and corrective measures are carried out without delay.
The uninterruptedness and continuity of business operations are ensured through good financial management and deputy arrangements, for example.
Opportunities for conflicts related to personnel are reacted to immediately, and their occurrence is prevented by taking care of the personnel’s well-being, maintaining ongoing dialogue with personnel, and conducting employee satisfaction surveys, for example.
In cases of conflict, we strive to act as impartially as possible.
When giving and receiving gifts, the precautionary principle and the guidelines issued by the tax authorities are followed.
Patera is committed to taking into account the goals of the UN Sustainable Development Agenda (Agenda 2030). The agenda takes into consideration environmental, economic and equality aspects. The guiding principle is that no one is left behind in development.
Corporate safety and security
This outlines the general principles for preparing for safety and security threats to Patera Oy, for developing and implementing safety and security measures, and thereby establishing a foundation for a strong safety and security culture and practices.
Patera places particular emphasis on quality, reliability, uninterrupted and continuous operations, and safety and security.
Safety and security matters are not separate from other business activities, but their content and significance are derived from identified risks, legal obligations, customer agreement requirements, and the business goals set by owners, management, personnel and other important stakeholders.
The purpose of safety and security operations is to use commercially and legally acceptable means to guarantee Patera’s legal operating conditions and uninterrupted business, as well as to protect customers, personnel, property, information and the environment from accidents, damage, disruptions and criminal activity. The goal of safety and security operations is to support business activities and maintain the competitive position, thereby contributing to the creation of a reliable corporate image.
Patera’s safety and security operations specifically include identifying and assessing threats and, based on this, selecting risk management measures.
Safety and security management is used to steer and develop various aspects of safety and security, such as: occupational safety, information security, data protection, environmental protection, fire safety and rescue operations, crime prevention, personnel safety, construction and installation work safety, premises safety, preparedness for hazards, accidents and crises, and the safety of service operations.
The safety and security of operations and services is actively developed in accordance with the principle of continuous improvement. Tried and tested safety and security criteria, methods and practices are used in development activities.
The management team and the safety officers appointed for the various areas of corporate safety and security act as experts in the planning and development of safety and security operations. They support the various functions in the planning and implementation of safety and security measures and in creating capabilities in the event of hazards, threats and accidents.
The minimum level of corporate safety and security is formed by legal obligations and the safety and security requirements set by the authorities, customers and owners.
Patera’s management and executive team set a target level for each area of corporate safety and security that exceeds the minimum requirement on a case-by-case basis. By setting goals independently, we seek to add value to the business and ensure the continuity, uninterruptedness and responsibility of operations, customer satisfaction, the well-being of personnel, and the preservation of a good corporate image.
The management team steers and supervises the corporate safety and security level and its development. Compliance of operations with the safety and security policy is regularly assessed through inspections, self-assessments and audits.
Patera requires that its key service providers, customers and partners commit to acting responsibly and to complying with Patera’s safety guidelines and jointly set safety goals. In personnel leasing, customers must comply with the general terms and conditions and safety and security requirements for personnel leasing.
The organisational chart below describes the structure of the company and helps clarify the function-specific roles and areas of responsibility defined in the company
